How we care about your privacy?
When you use our website and request quotations, it is important that you know that we respect your privacy and are committed to protecting your personal data. In this Privacy Statement we explain what data we process, with what purpose, how we manage your personal data and what your rights are.
1. What personal data do we process and why?
RemovalsLondon24.co.uk uses your personal information to effectively match your request for a quotation with removals companies. We use this personal information for the sole purpose of matching you with removals companies. Your personal information and requirements are provided to third-party contracted partners to allow them to contact you to fulfil your request for quotations.
1.1 Quotation request
When you use our service and request free quotations, we require the following personal data:
| Personal data | Purpose |
|---|---|
| First name, surname and gender | Both us and the removals companies would like to address you personally. |
| Address and place of residence | Our system matches you with removals companies based on your address and place of residence. |
| Telephone number | It is possible that removals companies require additional information about your project prior to sending you a quotation. |
| Email address | removals companies send their quotations to the provided email address. |
| IP address | To avoid abuse of our service by malicious visitors, we save your IP address. |
In order to receive custom quotations, the selected removals companies receive the above mentioned data, excluding the IP address. All removals companies affiliated with us have agreed to our Terms and Conditions, which states that removals companies may only use your personal data for the sole purpose of providing you with a quotation.
1.2 Website visit & Cookie Policy
When you use our website, we place cookies on your computer. Cookies enables our website to work as optimally as possible and helps to personalise your online experience by giving us insights to your surfing behaviour on our website. For example, it allows us to see where you click, which search queries you use and the pages you visit. With all these insights, we can constantly improve our website to offer the best experience.
We process this information through third-party tools such as Statcounter.
If you wish to block, control or delete the cookies you can do this through your browser settings. The Help function within your browser should tell you how. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.
2. Who has access to your personal data?
We only share your data with third-parties for the sole purpose of providing you with the services that you are in search for. Your personal information and requirements are provided to third-party partners to allow them to contact you to fulfil your request for quotations. These third-parties include: removals companies. These parties are only allowed to use your personal data to provide a service in relation to the quotations you requested through our website, and not for any other purpose.
We also work with third-parties, such as data-management platforms, that help us improve your experience on the website. We have communicated with these third-parties that we want to process your data anonymously. We also have a data processing agreement in which it is stated that your personal data is only to be used to analyse our website and not for any other purpose.
Some cookie developers have access to the data that the cookies collect on our website. That is why we are selective in choosing which third-party integrations we allow on our websites. You can find more information about this in our cookie statement, as well as the privacy statement of these parties.
We do not disclose the data provided above to other (commercial) parties, unless this is required by law or legally permitted. For example, we are required, by law, to share your personal data with the authorities in the case of fraudulent activity or suspicious events.
3. How long do we keep your personal data?
RemovalsLondon24.co.uk do not collect, keep or store your personal data. If you are concern about any of your personal data being stored or used by third-parties removals companies you should contact them directly. You can, at any moment, request an inspection, adjustment or deletion of your personal data from any company who contacted you.
4. Does this privacy statement apply to third-parties we cooperate with?
This privacy statement only includes RemovalsLondon24.co.uk and not any other third-party website that shows an affiliation or link to our website. If you visit another website via our website, for example the website of a removals companies, this privacy statement does not apply to their website. We advise you to carefully read the privacy statement of that particular website.
5. Changes to this Privacy Statement
We occasionally update this Privacy Statement. Therefore, we advise you to read the Privacy Statement when utilising our service in order to be informed of how we protect your information.
This privacy statement was last updated on 16 July 2019.